DCL RMA SERVICES - Painlessly Handling the Returns
Process
DCL can handle everything from product print and packaging to warehousing, order taking, payment capture and fulfillment in a real-time environment under one roof.
DCL RMA Services Control the Costs Associated with RMA
DCL RMA services are a crafted solution of handling the returns process from return authorization and validation to disposition of the return. Options provided by DCL include acceptance and redistribution, rework or disposal. DCL's exacting processes allow for cost effective rework of the returns, which may include substituting new components in the package or providing hardware testing and validation. In the case where product has become obsolete, DCL can salvage any usable components and provide an environmentally friendly recycling process for the remaining components. DCL will work closely with your team to determine the best course of handling your returns to reduce costs and improve service to your customers and channels.
Using Technology to Manage Returns
DCL allows for the complete management of the RMA process in its online,
real-time reporting software (eFactory). Full visibility to RMA receipts
and disposition are clearly identified in the RMA reports found in
eFactory. DCL uses barcode and RFID to identify incoming returned
products. Immediately, DCL posts these returns to eFactory which provides
rapid visibility to our clients who are tracking this process. DCL
encourages the use of packaging technology to reduce costs of RMA
which may include destructive seals and special shrink-wrap to determine
if a package has been breached so it is quickly identifiable if a
package will need an inspection and rework.
No substitute for Experience When it Comes to RMA
DCL knows from more than 23 years of experience that the RMA process is the most sensitive process for costs in the package lifecycle. RMA's are added or unanticipated costs, and it takes the maximum level of efficiency to quickly and cost effectively manage this process. DCL's experience handling all types of returns from hardware and software to consumer products has given us the experience to provide the perfect mix of process, technology and know-how to handle this process with precision.
| DCL RMA Program Features | |
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Ability to handle
the three "R's" of RMA disposition: redistribution,
rework and recycle |
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DCL Implements "On Demand" Manufacturing Strategy |
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Online,
real-time reporting of entire cycle of the RMA process for full
customer visibility 24/7 |
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Environmentally friendly RMA management |
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Prepackaging
consulting for RMA efficiency |
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23 years of experience effectively handling the RMA process |