Returns Management can be the difference between profitability and loss for many companies who have a significant volume of product returns. Whether the product returns are fixed and put back in inventory, disassembled for spare parts, returned to the contract manufacturer or disposed, DCL will work with each customer to define a cost-effective returns management process.

eReturns
eReturns, an eFactory module, is dedicated to the returns management of customer product. The eReturns module tracks actual manufacturing and shipping data for all product returns, discerns warranty status, makes disposition decisions on a real time basis, tracks product returns to the original hardware manufacturer and completes inventory management to assure that proper customer credit is issued. The streamlined integration of eFactory with a customizable process assures accuracy and speed of customer product returns.

Learn more about DCL's RMA Services.

Learn more about DCL's Electronic Data Interchange (EDI) Services.

Returns Management Case Study I:
See how DCL setup a hardware product return process for an emerging firewall company through a Returns Management Software

Returns Management Case Study II:
Learn DCL’s process of setting up a custom returns management process for every client with DCL's Returns Management Software